Understanding business systems
The creation or lack of excellence distinguishes your business's products and services from those of your competitors.
How do you capitalise on the excellence of your products and services while also maintaining your most valuable business asset, your client base?
We need to examine and understand the foundation and role that business systems have in producing consistent and excellent results.
Many businesses believe that harder work immediately translates into greater financial security and success.
Some managers also believe that systems stifle creativity. In general, the managers who operate under such conditions believe that
they are the system and can continue to carry the immense amount of knowledge in their head needed to run the business.
WHAT IS A SYSTEM?
A business system is a series of actions, information, processes and / or tasks organised and documented in a logical sequence such that,
when followed, will consistently achieve a known or pre-determined outcome.
HOW DOES THIS IMPACT MY BUSINESS?
The level of success is determined by the assessment and measurement of major indicators that have been previously identified.
The process and outcome can be repeated and the results measured for successive cycles in an effort to achieve improvement and having a direct impact on success.
Therefore, systems can:
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Increase the efficiency of the business, |
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Improve creativity by removing the chaos and allowing you and others more time to think; |
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Minimise risk, |
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Produce consistent results, |
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Stabilise performance, |
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Allow for the detection of process errors, and |
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Improve the spread of knowledge, whether you are there or not. |
Understanding the Legislation
The design of management systems and work processes needs to consider all of the components that make work "happen". Further, it must be recognised that the many variables influencing the level of success require identification, assessment for significance and then control.
The legislation provides us with a starting point by understanding our responsibilities toward clients, consumers, customers, employees, the environment and competitors. The legislation also helps us understand how to structure a management and work system to not only achieve compliance but continual improvement in business operations.
For more information, please read the following documents:
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